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Deepika Suggu

@deepikasuggu

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Customer-focused technical support engineer transitioning to Customer Success.

India

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What I'm looking for

I seek a customer-success role where I can combine technical expertise and relationship management to improve product adoption, reduce escalations, and drive long-term client value.

I am a customer-facing Associate Technical Support Engineer with 2+ years of experience supporting SaaS clients and resolving complex platform issues to drive positive outcomes.

I simplify technical concepts across Salesforce, OmniStudio, and Industry Cloud into clear documentation, troubleshooting guides, and product walkthroughs that accelerate feature adoption and reduce repeated support inquiries.

I collaborate with Support, Product, Engineering, and QA to perform root-cause analysis, produce actionable knowledge assets, and improve reporting and operational decision-making using SQL and reporting tools.

I seek to blend technical expertise, empathy, and stakeholder communication in a Customer Success Manager role to help clients achieve long-term value and improved product outcomes.

Experience

Work history, roles, and key accomplishments

Associate Technical Support Engineer

Salesforce

Oct 2023 - Dec 2025 (2 years 2 months)

Supported global SaaS customers on Salesforce, OmniStudio and Industry Cloud by translating complex technical issues into clear documentation and walkthroughs, reducing recurring support tickets and improving adoption. Collaborated with Product and Engineering to identify root causes, streamline onboarding, and improve reporting and knowledge assets.

Salesforce CRM SQL Knowledge Management Troubleshooting Root Cause Analysis Data Loader Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Veltech University

Bachelor of Engineering, Electronics and Communication Engineering

2019 - 2023

Completed a Bachelor's in Electronics and Communication Engineering, focusing on foundational electronics, communication systems, and engineering problem-solving.