Prasad Korgaonkar

I am a Customer Success Associate with three years of experience in delivering impactful SaaS product demonstrations and ensuring seamless customer onboarding. My proficiency in tools like Intercom, HubSpot, and Freshworks showcases my strong skills in client management and cross-functional collaboration. I am passionate about enhancing customer experiences and driving product adoption through innovative support strategies.

At Factana Computing Pvt Ltd, I delivered tailored SaaS product demos by understanding customer business models and aligning product capabilities with value-driven outcomes. I led smooth onboarding and training processes for new customers, ensuring successful product adoption across all stakeholder levels. My role involved collaborating cross-functionally with product managers, sales, marketing, and development teams to communicate customer requirements, feedback, and technical issues.

Previously, as a Technical Support Engineer at Green IT CO, I provided first-line support to clients, responding to customer tickets within specified SLA commitments. I facilitated effective customer communication, education, and retention while efficiently managing multiple customer issues simultaneously. My experience at Accenture as a Project Control Analyst further honed my analytical skills, where I monitored incidents and created reports to ensure proper escalation to client management.