Atolagbe Favour

Success-driven customer support professional with 3+ years’ experience managing customer support operations, workflow coordination, and client communication across remote and enterprise environments. I deliver exceptional support through efficient chat and phone communication, combining excellent telephone etiquette with a patient, empathetic approach to customer concerns. I also focus on identifying workflow inefficiencies, improving internal processes, maintaining organized records, and driving issue resolution with proactive problem-solving and strong attention to detail.

Most recently, I’ve worked as a Customer Support Engineer L2 for HP (Limitless) EMEA, coordinating escalation workflows with engineering teams and providing Level 2 technical support for HP printers, laptops, and peripherals within SLA targets. Previously, I supported Microsoft end users (Teknowledge Outsource) with Windows OS and Microsoft 365/Office troubleshooting, guiding customers through installation, configuration, and updates to reduce downtime and improve satisfaction. I started in M365 support (Real Heritage Solutions), helping clients maintain fully functional Microsoft 365 environments and enabling self-serve resources to reduce repeat support requests.