Open to opportunities

atish wakade

@atishwakade

Message

I resolve enterprise production incidents and maintain high SLA compliance.

India

Message

What I'm looking for

I'm seeking a Technical Support Engineer role where I can apply my enterprise incident management, troubleshooting, root cause analysis, and SLA management experience to resolve critical production issues.

I've supported Dell enterprise customers through critical production incidents, troubleshooting workflows, warranty coordination, and defect resolution across Dell TechDirect and Every Defect Matters.

At Aligned Automation Service, I managed 100+ critical incidents each month, maintained 95% SLA compliance, and reduced recurring incidents by 30% through root cause analysis and permanent fixes. I also coordinated escalations with the Global Command Center, helping reduce mean time to resolution by 30%.

Previously at Entercoms Service, I delivered L1/L2 application support for enterprise clients, handled 80+ tickets monthly, and maintained 98% customer satisfaction. I reduced repeat incidents by 25% through log analysis, problem management, and defect tracking.

I'm RHCSA certified and bring hands-on Linux, Dell PowerEdge, networking, AWS, incident management, and 24x7 production support experience. I value clear documentation, practical troubleshooting, and lasting preventive actions.

Experience

Work history, roles, and key accomplishments

SME – Technical Support Engineer

Aligned Automation Service Pvt Ltd

Dec 2021 - Sep 2025 (3 years 9 months)

Managed 100+ critical incidents per month via Dell TechDirect, sustaining 95% SLA compliance. Delivered L2/L3 support for Dell PowerEdge servers, reducing recurring incidents by 30% and cutting Mean Time to Resolution by 30% through effective escalation handling.