At CHR Solutions Inc., I supported the OMNIA Telecom BSS platform for enterprise billing and order management operations. I handled L1/L2 production support and resolved P1/P2 incidents while maintaining SLA-driven operations.
I investigated billing and order issues with SQL, validated telecom data, and supported invoice generation, usage validation, and revenue assurance. Structured root cause analysis and corrective actions helped reduce recurring billing and order-related defects by 30%.
I also executed release deployments, patch upgrades, and runbook-based production changes, and used Postman to assist with REST API investigations. I authored Knowledge Base articles and analyzed application logs to support issue resolution.
Earlier, I provided application support and reporting for government-funded training programs at Centurion University, and worked in customer care at Dell International and healthcare data analysis at TechIndia.
