Eric Lambert

Provide monitoring, patching and updates for clients such as Hydro-Québec, managing Windows Server, Active Directory and VMware environments to maintain service availability.

Led infrastructure activities for an SAP S/4HANA platform upgrade and Azure migration, documenting solution architectures and driving process improvements across IT teams.

Documented solution architecture and technical specifications, led Azure migrations and trained support teams to optimize deployment and configuration processes.

Managed the third-level Microsoft infrastructure administration team, optimized server deployments and ticketing operations, and supported Azure integrations and migrations.

Managed the third-level Microsoft infrastructure team and incident processes, improving ticketing efficiency and validating Microsoft Server upgrades and operational practices.

Ensured remote software updates across customer environments, maintained production stability and supported troubleshooting and compliance with best practices.

Administered third-level Microsoft infrastructure, managed Active Directory and executed Windows Server upgrades and domain migrations to improve platform reliability.

Maintained Microsoft infrastructure, administered VMware ESXi environments and resolved incidents and service requests in line with ITIL SLAs.

Led third-level Microsoft infrastructure administration, managed AD and SCCM patching, maintained CMDB inventories and coordinated supplier interventions.

Provided Level 2 support, performed domain migrations and server updates, maintained CMDB records and prepared laboratory workstations and inventories.

Coordinated incident and problem management, monitored SLA compliance and escalated incidents to specialist teams while producing management reports.

Implemented and maintained customer infrastructures, deployed VMware virtualization solutions and led technician teams for SME clients.

Implemented a call-management and capture system, deployed applications, produced test reports and created procedural documentation for production environments.

Upgraded BlackBerry infrastructure and supported migration to Exchange and Apple mobile tools, producing procedures and coaching IT staff on deployments.

Led testing and deployment efforts for a Combat Management System (BMS), managed secure LAN/WAN configurations and coached testing teams to deliver functional releases.

Provided third-level support, led a Windows 2003 migration, managed high-availability servers and documented installation and configuration procedures.

Maintained and evolved infrastructure for transportation logistics systems, managed technician teams and improved data distribution performance for web-based services.

Maintained infrastructure and user support for the research directorate, managing servers, backups, mail systems and deployment documentation.

Managed servers and prototyping activities, coordinated the R&D team and implemented automated installation scripts and infrastructure lifecycle processes.

Attestation of Collegial Studies (AEC) in Management Information Technology from Cégep de Limoilou, completed in 2000.