Open to opportunities

Rona Bahtijari

@ronabahtijari

Message

I resolve customer issues, lead service teams, and improve fast-paced operations.

Kosovo

Message

What I'm looking for

I'm seeking a growth-focused role where I can apply customer service, leadership, problem-solving, and psychological principles to improve experiences, support teams, and contribute to efficient operations.

I've supported customers at Slice and Teleperformance, handling high volumes of orders and inquiries while resolving complaints clearly and efficiently. At Teleperformance, I maintained customer satisfaction above 90% and contributed to a 15% reduction in average call handling time.

I've also led teams in hospitality as a Shift Manager at Burger King, managing 15+ staff, developing training programs, overseeing inventory, and maintaining food-safety compliance. My experience at Hapiteria strengthened my ability to deliver organized, high-volume front-of-house and bar service.

Alongside my work, I'm pursuing a Bachelor of Psychology and bring experience in content monitoring, graphic design, CRM systems, Microsoft Office, and Adobe Creative Suite.

Experience

Work history, roles, and key accomplishments

Slice Phone Operator Representative

Slice

Aug 2025 - Jul 2026 (11 months)

Handled high volumes of pizza orders across hundreds of restaurant menus, ensuring accurate customization and a smooth ordering experience. De-escalated customer complaints and coordinated with shop owners to resolve order discrepancies and technical issues.

Customer Service Problem Solving Order Management