Valton Mehana
@valtonmehana
I resolve customer issues and keep enterprise networks running reliably.
KosovoWhat I'm looking for
I'm supporting Blackstone Products customers through phone, email, and live chat, resolving product, replacement, and technical support cases while maintaining detailed customer records.
Previously at Nettxio, I monitored critical Dark Fiber, Ethernet, and TNOC-Electrical queues for Windstream Communications, troubleshot network bottlenecks, and acted as an escalation point during outages. I've also provided on-site IT support at Infosoft Technologies, configuring network devices and troubleshooting routing, switching, hardware, and cabling issues.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Blackstone Products
Jan 2025 - Present (1 year 7 months)
Address client questions, product inquiries, and technical issues efficiently via phone, email, and live chat platforms to optimize overall customer satisfaction. Investigate, troubleshoot, and resolve end-user complaints regarding physical units, processing parts replacements and technical support cases systematically.
Network Analyst & Support Specialist
Nettxio
Oct 2022 - Mar 2025 (2 years 5 months)
Troubleshot network topologies to ensure smooth data flow and efficient network performance, resolving technical bottlenecks for enterprise clients. Cultivated exceptional relationships with corporate clients, aligning operational requirements with technical support designs and SLA compliance.
IT Support Practitioner
Infosoft Technologies
Aug 2021 - Dec 2021 (4 months)
Provided prompt on-site technical support to team members, replacing faulty cards, cabling, and hardware to ensure smooth daily operations. Configured and integrated network devices in multi-vendor environments, optimizing desktop, router, and system performance.
Education
Degrees, certifications, and relevant coursework
Shtjefan Gjeqovi
High School Diploma, Road Traffic
2019 - 2022
Completed high school education with a focus on road traffic studies.
Tech stack
Software and tools used professionally
Availability
Location
KosovoAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Valton?
You can contact Valton and 90k+ other talented remote workers on Himalayas.
Message ValtonGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
