ANKHI BISWAS

I am a customer-care focused professional with strong experience in SAP ISU and SAP CRM, working extensively in utility services and e-commerce BPS environments for UK clients. I specialize in resolving complex billing queries, managing complaint handling, and supporting service restoration efforts.

At Tata Consultancy Services I acted as an Information Specialist for an Iberdrola Scottish Power account, using ISU codes to identify process gaps, reduce risk, and increase business benefits while promoting smart meter installations and booking engineer appointments.

I also have hands-on experience in HR advisory and team support, including onboarding, policy implementation, and conflict resolution, plus prior roles as a voice associate, CSAT auditor, and team SPOC at Concentrix Daksh Services.

I bring strong attention to detail, analytical problem-solving, and multilingual communication (English, Hindi, Bengali) to multicultural teams, aiming to improve CSAT, NPS, CCR and complaint-resolution metrics.