Ayush Saraswat
@ayushsaraswat
Customer Experience Specialist resolving complex billing disputes and incidents while meeting ITSM SLAs.
IndiaWhat I'm looking for
I’m a Customer Experience Specialist at Accenture, handling escalations, billing/dispute complaints, and resolving customer inquiries to keep satisfaction high and SLAs on track.
Before that, as a Senior Analyst at HCL Technologies, I delivered technical support to global clients via chat, email, and phone, using ServiceNow and Remedy for ticketing and incident tracking.
I’ve also taken on outage management and incident/problem work, helped maintain call-hygiene through quality audits, and contributed to knowledge base updates to improve team efficiency.
Across roles, I’ve supported desktop, server, and hardware issues, tracked performance using dashboards and reporting, and communicated clearly in high-volume, rotating-shift environments.
Experience
Work history, roles, and key accomplishments
Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring overall customer satisfaction. Managed escalations and collaborated with cross-functional teams to improve service quality.
Delivered exceptional technical support to global clients across Windows OS, MS Office Suite, and enterprise applications. Utilized ServiceNow and Remedy for ticketing and incident resolution while meeting SLA requirements.
Customer Service Representative
HDB Financial Service
Apr 2018 - Jul 2020 (2 years 3 months)
Managed customer inquiries and provided support as a phone banker. Conducted reference checks, verified transactions, and resolved customer challenges to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Lucknow
Bachelor of Commerce, Commerce
2015 - 2017
Bachelor of Commerce degree from the University of Lucknow from 2015 to 2017.
RLB Senior Secondary School
Senior Secondary, General
2013 - 2014
Senior Secondary (12th Grade) from RLB Senior Secondary School from 2013 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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