At Tata Consultancy Services, I manage billing, account services, and complaint resolution for international electricity and gas utility clients using SAP, CRM, IS-U, Salesforce, and O2C.
I also supported a U.S.-based retail customer service project, handling order management and issue resolution while consistently meeting KPIs, CSAT, and SLA targets. My work has been recognized with Star Performer and Employee of the Month awards.
Previously at IndiGo, I delivered domestic and international passenger service across reservations, check-in, and boarding, while leading teams, mentoring staff, and resolving escalations.
