At Concentrix, I supported end-users with hardware, software, and network issues, responding to helpdesk tickets and providing first- and second-level support.
I resolved Azure service issues based on SLA and fixed deployment, configuration, connection, and device-redirection issues related to Azure Virtual Desktop.
I also worked with AWS services, creating servers, AMIs, and S3 storage blocks, and configuring VPCs.
My support work included monitoring server services, troubleshooting mail problems, configuring MS Outlook, and backing up and restoring PST files.
