At Lionbridge Technologies, I manage product strategy and backlogs for B2B localization platforms, balancing feature priorities with technical debt. Root-cause analysis and user interviews helped refine backlog items and reduce support escalations and training issues by 30%.
I streamlined Enterprise SSO integrations with operational playbooks and Confluence templates, supporting the onboarding of 30+ federated enterprise clients. I also built Power BI dashboards for product metrics and orchestrated an internal platform initiative from discovery through pilot rollout.
I’ve also worked on an unreleased AI support assistant using Azure Copilot Studio and Claude models, grounding LLM reasoning in SharePoint release notes. Earlier, as a QA Analyst at Lionbridge Technologies and Software Engineer at ATOS, I worked on API testing, Azure monitoring, and enterprise banking test scenarios.

