Ashnad ONTITA
@ashnadontita
Customer support professional at GAME CHANGER MARKETING COMPANY who achieved 127% of an engagement target.
KenyaWhat I'm looking for
At GAME CHANGER MARKETING COMPANY, I represent brands during campaigns, answer customer questions, promote products, and collect feedback and campaign data. During the Mastercard Foundation Youth Engagement Activation, I supported on-ground engagement and data collection, contributing to 127% of the engagement target.
I also contributed to a field data-collection solution that supported campaign operations. Follow-up opportunities resulted in two contracts valued at approximately KES 1.2 million.
At COMFORT HOTEL, I managed daily housekeeping operations, coordinated staff activities, and conducted quality checks. I also trained staff and worked with other departments to address operational and guest-related issues.
My experience also includes providing day-to-day support to senior personnel at DIVINE CATERERS and guest service at hotels including HILTON HOTEL. I hold a Certificate in Microsoft Office and have used Microsoft Word, Microsoft Excel, Google Docs, and Google Sheets.
Experience
Work history, roles, and key accomplishments
Brand Ambassador
Game Changer Marketing Company
Jan 2024 - Present (2 years 9 months)
Represented brands during marketing campaigns and customer engagement activities. Promoted products, collected customer data, and supported sales activities while meeting campaign targets.
Food & Beverage Assistant
Maritim Hotel & Spa
Apr 2026 - Aug 2026 (4 months)
Provided professional food and beverage service to hotel guests, including taking orders and assisting with menu selections. Maintained high service standards and responded to guest requests.
Housekeeping Manager
Comfort Hotel
Dec 2024 - Feb 2026 (1 year 2 months)
Managed daily housekeeping operations, supervised staff, and conducted quality checks. Trained team members and coordinated with other departments to resolve issues.
Hostess / Waitress & BAT Contractor Support
Divine Caterers
Dec 2023 - Dec 2024 (1 year)
Provided professional customer service and supported restaurant operations. Worked as a contractor supporting senior personnel, preparing items and handling requests with confidentiality.
Hostess / Waitress / Housekeeping Supervisor
Penguin House Hotel
May 2022 - Dec 2023 (1 year 7 months)
Provided guest service, took orders, and supervised housekeeping activities. Conducted quality checks and coordinated with other departments to support hotel operations.
Provided professional customer service, took and served food and beverage orders, and provided room service. Supported housekeeping operations and maintained cleanliness standards.
Education
Degrees, certifications, and relevant coursework
Zetech University
Certificate in Food and Beverage Production in Sales, Service and Management, Food and Beverage Production
2017 - 2018
Completed a certificate program in Food and Beverage Production in Sales, Service and Management.
International Teachers Training College
Certificate in Early Childhood Development Education (ECDE), Early Childhood Development Education
2015 - 2015
Completed a certificate program in Early Childhood Development Education (ECDE).
Nairobi Industrial Institute
Certificate in Microsoft Office, Microsoft Office
2015 - 2015
Completed a certificate program in Microsoft Office.
Makivenzi ABC Girls Secondary School
Kenya Certificate of Secondary Education (KCSE), General Secondary Education
2011 - 2014
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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