ashli harris

I am a dedicated Customer Experience Specialist with over a decade of experience in healthcare support and call center environments. My career has been driven by a passion for improving access to mental health services and providing empathetic, policy-aligned assistance across various communication channels. I excel in managing high-volume queues and delivering timely, accurate support, ensuring that every interaction is rooted in empathy and clarity.

Throughout my professional journey, I have developed a strong skill set in multi-channel communication, knowledge base navigation, and root cause analysis. My roles at Centene Corporation and CareFirst BlueCross BlueShield have equipped me with the ability to translate complex medical information into accessible language, empowering members to make informed decisions about their healthcare. I am committed to continuous learning and collaboration, actively participating in team trainings to enhance service consistency and drive improvements in customer experience.