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Ashley Woods

@ashleywoods

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Support professional certified in AWS, focused on cloud computing solutions.

United States

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What I'm looking for

I'm looking for a role that allows me to leverage my cloud computing skills in a collaborative environment, with opportunities for growth and innovation.

I'm a support professional recently certified by AWS, with a strong focus on cloud computing, infrastructure, and security. My journey in technology has been driven by a passion for finding innovative solutions that enhance business operations while ensuring customer satisfaction. I pride myself on my exceptional problem-solving and communication skills, which have been instrumental in my roles.

In my current position as a Tier 1 AI Writing Evaluator, I evaluate AI-generated content for quality and accuracy, maintaining a 99% accuracy rate. Previously, as a Loan Officer, I implemented data verification protocols that improved data accuracy by 30% and ensured 100% compliance in security audits. My experience spans customer support, where I maintained a 98% satisfaction rate, to educational roles that fostered student engagement through technology.

Experience

Work history, roles, and key accomplishments

Current

Tier 1 AI Writing Evaluator

Current

Outlier

Jul 2024 - Present (10 months)

Evaluated AI-generated content for quality and accuracy, providing actionable feedback to enhance AI language models. Maintained a 99% accuracy rate in evaluations, contributing to improved customer satisfaction.

Remote Collaboration

Current

Loan Officer

Current

Stallion Loans

Mar 2022 - Present (3 years 2 months)

Implemented data verification protocols in Arive CRM, improving data accuracy by 30%. Ensured compliance in security audits and enhanced client communication, resulting in a 25% improvement in response speed.

CRM Management Client Communication Loan Processing

Tier 1 Customer Support Specialist

Neighborhoods.com

Sep 2022 - Jan 2023 (4 months)

Connected senior citizens with realtors, maintaining a 98% customer satisfaction rate. Utilized Salesforce for issue tracking and streamlined communication through automated workflows.

Customer Support Salesforce Task Management Data Tracking

Long-Term Substitute Teacher

District 126

Jan 2017 - Jun 2020 (3 years 5 months)

Utilized educational software to create interactive lessons and established standardized procedures for record-keeping, ensuring compliance and improving efficiency.

Record keeping Compliance Student Engagement

Education

Degrees, certifications, and relevant coursework

Per Scholas

Certification, Cloud Computing

2024 - 2025

Participated in the AWS re/Start program, training to secure AWS Certified Cloud Practitioner (CCP) certification and gaining skills in cloud computing and infrastructure management.

Coastal Carolina University

Bachelor of Arts, Psychology

2010 - 2014

Completed a Bachelor of Arts degree with a major in Psychology and a minor in Spanish, focusing on understanding human behavior and cultural influences.