At Apple, I provided technical guidance and troubleshooting to visitors facing device and software issues, and was chosen to mentor incoming team members. At LA County Elections Division, I supported Electronic Poll Books and maintained operational uptime during election cycles.
I'm developing TriageX.AI, a serverless incident summarization platform using AWS services and a Python backend. I'm also leading a five-member agile team building its secure enterprise pipeline with Microsoft Entra ID single sign-on and JWT validation.
For NetGuard AI, I engineered a Python and Streamlit application that uses Google Gemini to summarize infrastructure alerts and suggest remediation steps. My credentials include AWS Certified Solutions Architect – Associate and Google IT Support Professional Certificate.
