Ashley Van der Merwe

Provided exceptional support to over 400 Microsoft Technical Staff, enhancing their soft skills through targeted training and SOP implementation. Boosted customer service ratings and consumer confidence while ensuring compliance with contractual obligations. Delivered engaging online training courses to management and software engineers, fostering cross-cultural collaboration.

Co-founded and established Baobab Deals MobileApp, driving sales efforts to onboard 87 restaurants in Hanoi. Led the development of marketing strategies and operational frameworks, resulting in increased brand awareness and customer engagement.

Led international sales and marketing initiatives for TEFL courses, achieving a 19% increase in enrollment. Managed all aspects of branch operations, successfully establishing the branch and negotiating with supply chain partners.

Developed and executed comprehensive marketing strategies, resulting in a 27% increase in brand awareness. Led brand development efforts and managed product placement and market analysis to improve visibility and sales performance.

Completed the Agile Organization course on Coursera, gaining practical skills in implementing agile methodologies. Mastered techniques for enhancing team collaboration and adaptability, leading to improved project outcomes.

Developed strategies to foster collaboration, adaptability, and continuous improvement within teams. Enhanced my ability to lead teams effectively in dynamic work environments, driving successful project outcomes.

Completed the Agile Leadership: Introduction to Change course on Coursera, equipping myself with essential agile principles and practices. Developed skills to lead teams through organizational change effectively and foster a culture of adaptability.

Completed the Developing an Agile Team course at the University of Colorado, specializing in adaptive project management methodologies.

Developed skills in product strategy, design, and implementation, focusing on data analysis and user-centered design. Successfully managed a capstone project, enhancing my ability to bridge technical and business aspects in AI products.

Completed the AI for Business Leaders course at Udacity, focusing on integrating machine learning and AI strategies into business operations. Developed actionable insights to drive decision-making and improve organizational efficiency. Gained practical knowledge to lead AI initiatives and foster innovation within teams.