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@ashleyvandermerwe
Dynamic Entrepreneur and Customer Success Executive with proven results.
As a dynamic and results-driven Entrepreneur and Sales & Customer Success Executive, I bring over a decade of experience in fostering business growth and enhancing customer engagement across diverse industries. My proven track record in customer sales, onboarding, and developing effective customer success strategies has consistently driven brands forward. I pride myself on being an exceptional communicator with strong public speaking and training skills, adept at building relationships and leading teams to success.
My journey includes co-founding the Baobab Deals MobileApp in Vietnam, where I successfully onboarded 87 restaurants and enhanced customer service operations. I have also served as a Customer Service Consultant at TEK EXPERTS, providing exceptional support to over 400 Microsoft Technical Staff and delivering engaging online training courses that foster cross-cultural collaboration. I am committed to delivering high-quality results and fostering a culture of continuous improvement and excellence in customer success.
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Work history, roles, and key accomplishments
TEK EXPERTS
Jan 1970 - Present (55 years 10 months)
Provided exceptional support to over 400 Microsoft Technical Staff, enhancing their soft skills through targeted training and SOP implementation. Boosted customer service ratings and consumer confidence while ensuring compliance with contractual obligations. Delivered engaging online training courses to management and software engineers, fostering cross-cultural collaboration.
BAOBAB DEALS MOBILEAPP
Nov 2021 - Oct 2024 (2 years 11 months)
Co-founded and established Baobab Deals MobileApp, driving sales efforts to onboard 87 restaurants in Hanoi. Led the development of marketing strategies and operational frameworks, resulting in increased brand awareness and customer engagement.
ENTRUST TEFL
Jan 2016 - Apr 2017 (1 year 3 months)
Led international sales and marketing initiatives for TEFL courses, achieving a 19% increase in enrollment. Managed all aspects of branch operations, successfully establishing the branch and negotiating with supply chain partners.
MITSUBISHI AIR CONDITIONING DIST (Pty) Ltd
Apr 2011 - Mar 2013 (1 year 11 months)
Developed and executed comprehensive marketing strategies, resulting in a 27% increase in brand awareness. Led brand development efforts and managed product placement and market analysis to improve visibility and sales performance.
Degrees, certifications, and relevant coursework
Agile Organization, Agile Methodologies
2022 - 2022
Completed the Agile Organization course on Coursera, gaining practical skills in implementing agile methodologies. Mastered techniques for enhancing team collaboration and adaptability, leading to improved project outcomes.
Agile Leader Training, Agile Leadership
2022 - 2022
Developed strategies to foster collaboration, adaptability, and continuous improvement within teams. Enhanced my ability to lead teams effectively in dynamic work environments, driving successful project outcomes.
Agile Leadership: Introduction to Change, Agile Leadership
2022 - 2022
Completed the Agile Leadership: Introduction to Change course on Coursera, equipping myself with essential agile principles and practices. Developed skills to lead teams through organizational change effectively and foster a culture of adaptability.
Developing an Agile Team, Project Management
2022 - 2022
Completed the Developing an Agile Team course at the University of Colorado, specializing in adaptive project management methodologies.
AI Product Manager, Product Management
2021 - 2021
Developed skills in product strategy, design, and implementation, focusing on data analysis and user-centered design. Successfully managed a capstone project, enhancing my ability to bridge technical and business aspects in AI products.
AI for Business Leaders, Artificial Intelligence
2021 - 2021
Completed the AI for Business Leaders course at Udacity, focusing on integrating machine learning and AI strategies into business operations. Developed actionable insights to drive decision-making and improve organizational efficiency. Gained practical knowledge to lead AI initiatives and foster innovation within teams.
Software and tools used professionally
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