Ashley Toscani
@ashleytoscani
Dynamic Regional Manager with a focus on healthcare administration.
What I'm looking for
I am a dedicated Regional Manager with over 10 years of customer service experience and more than 5 years in healthcare administration. My career has been marked by a proven track record in patient intake, team leadership, and process implementation. I pride myself on my exceptional client relations and problem-solving abilities, which have been crucial in my commitment to operational excellence.
In my current role at Orthodontic Specialists of Oklahoma, I lead administrative operations across multiple clinic locations, ensuring exceptional patient service and efficient office management. I oversee the recruitment, onboarding, and training of new administrative and clinical staff, while also developing and implementing staff training programs to enhance team performance and service consistency.
My experience extends to coordinating insurance claims and billing processes, acting as the primary liaison with insurance providers, and conducting regular audits to ensure compliance with company policies and healthcare regulations. I am passionate about improving patient intake efficiency and reducing appointment wait times, which ultimately contributes to a better patient experience.
Experience
Work history, roles, and key accomplishments
Regional Manager
Orthodontic Specialists of Oklahoma
Led administrative operations across multiple clinic locations with a focus on exceptional patient service and efficient office management. Oversaw recruitment, onboarding, and training of new administrative and clinical staff, developing and implementing staff training programs to enhance team performance and service consistency.
Store Manager
Starbucks - University of Central Oklahoma
Jan 2018 - Jan 2020 (2 years)
Supervised store operations during shifts, ensuring high levels of customer satisfaction and team productivity. Trained and mentored baristas in food safety, product preparation, and customer interaction.
Education
Degrees, certifications, and relevant coursework
University of Central Oklahoma
Unknown, Unknown
Attended the University of Central Oklahoma from 2020 to 2025. Specific field of study and degree obtained are not provided in the resume.
Edmond Santa Fe High School
High School Diploma, General Studies
Completed high school education at Edmond Santa Fe High School, gaining foundational knowledge and skills. Participated in various school activities and prepared for higher education.
Availability
Location
Authorized to work in
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