Ashley Toscani

I am a dedicated Regional Manager with over 10 years of customer service experience and more than 5 years in healthcare administration. My career has been marked by a proven track record in patient intake, team leadership, and process implementation. I pride myself on my exceptional client relations and problem-solving abilities, which have been crucial in my commitment to operational excellence.

In my current role at Orthodontic Specialists of Oklahoma, I lead administrative operations across multiple clinic locations, ensuring exceptional patient service and efficient office management. I oversee the recruitment, onboarding, and training of new administrative and clinical staff, while also developing and implementing staff training programs to enhance team performance and service consistency.

My experience extends to coordinating insurance claims and billing processes, acting as the primary liaison with insurance providers, and conducting regular audits to ensure compliance with company policies and healthcare regulations. I am passionate about improving patient intake efficiency and reducing appointment wait times, which ultimately contributes to a better patient experience.