Open to opportunities

Ashley Nesmith

@ashleynesmith

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Versatile automotive professional with expertise in finance and operations.

United States

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What I'm looking for

I am looking for a role that values innovation and teamwork, where I can leverage my extensive experience to drive growth and enhance customer satisfaction.

I am a versatile automotive professional with over 25 years of comprehensive experience in sales, finance, operations, and social media management. My specialization in subprime finance and dealership operations has consistently driven revenue growth and improved operational efficiency. I have a proven ability to lead high-performing teams, optimize processes, and develop innovative solutions that enhance customer satisfaction and exceed business goals.

Throughout my career, I have demonstrated expertise in negotiations and customer relationship management, adapting to the dynamic needs of remote and hybrid work environments in the automotive industry. My commitment to building strong relationships and delivering results has been recognized through increased community engagement and customer retention rates. I am passionate about using advanced communication strategies to ensure long-term success in every endeavor.

Experience

Work history, roles, and key accomplishments

Automotive Advocate and Coach

CAREDGE

Apr 2022 - Sep 2023 (1 year 5 months)

Provided exceptional support to members through various channels, resolving automotive inquiries and enhancing community engagement by 25%. Streamlined support workflows, achieving a 95% resolution rate within 24 hours and improving real-time engagement by 40%. Developed targeted member interactions, contributing to a 20% increase in satisfaction and retention rates.

Customer Relationship Management Community Engagement Problem Solving Workflow Optimization Communication Live Chat Support Coaching Digital Communication

Career Break - Motherhood

N/A

Sep 2019 - Apr 2022 (2 years 7 months)

Took a planned career break to focus on family while managing a household. Volunteered over 200 hours in community projects, enhancing leadership and communication skills. Completed 50+ hours of professional development courses to stay updated on industry trends.

Time Management Leadership Communication Financial Planning Volunteering Professional Development Task Efficiency

Finance Manager, Subprime Director & Social Media

NeSmith Chevrolet Buick GMC

Apr 2004 - Oct 2019 (15 years 6 months)

Analyzed market trends to develop targeted campaigns, increasing finance department performance by 25%. Conducted credit interviews and ensured compliance across all transactions, driving a 35% increase in backend profitability through comprehensive finance menus.

Market Analysis Financial Compliance Sales Strategy Campaign Development Negotiation Team Leadership Compliance

Sales

Heyward Allen Motor Company

Jun 2001 - May 2004 (2 years 11 months)

Guided customers through vehicle selection, enhancing sales team performance and achieving a 20% increase in customer satisfaction. Surpassed sales targets by identifying market trends, driving a 25% increase in overall sales revenue.