Ashley Laptev

Led a group of young girls in activities and programs, fostering personal development and teamwork.

Engaged in various activities to support the school community as a parent volunteer.

Evaluated AI model responses for instruction following, truthfulness, localization compliance, and quality. Created complex high-quality prompts for training the model during this temporary contract position. Worked productively in a team environment to meet deadlines and consistently achieved daily KPIs with a focus on precision and accuracy.

Provided image annotation for the Google Photos project, submitting tasks as completed for this freelance remote position.

Managed a diverse claim load on a specialized team, negotiated property and casualty settlements, and compiled evidence to create written settlement recommendations. Collaborated with internal departments to process files and supported the property claims team as needed.

Assisted in market research projects, gathering and analyzing data to support business decisions.

Handled all Accounts Payable and Receivable, ensuring timely payments for vendors. Inputted invoice information into accounting software and provided IT support. Oversaw the Schools department and developed new procedures for efficiency.

Worked in a high-volume call center, reviewed delinquent accounts, contacted customers, and achieved collections targets while abiding by US state laws regarding loans.

Provided customer service and sales support, assisting customers with product inquiries and purchases.

Completed a Bachelor of Arts Degree in Psychology, focusing on understanding human behavior, cognitive processes, and emotional responses.