Open to opportunities

Ashley Fitzsimons

@ashleyfitzsimons

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Dedicated professional with expertise in customer service and debt management.

Zimbabwe

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What I'm looking for

I am looking for a role that challenges me and allows me to help others.

With a strong background in customer service and debt management, I have spent over three years at O2, where I honed my skills as a Payment Management expert and Social Media Advisor. My experience has equipped me with the ability to empathize with customers, providing tailored solutions to meet their needs while ensuring compliance with DPA and GDPR regulations.

I thrive in challenging environments and am passionate about helping individuals navigate sensitive financial situations. My academic background in Music Production and a Master’s in Music have further developed my creative problem-solving skills, allowing me to approach challenges with a unique perspective. I am now seeking a new opportunity that allows me to leverage my expertise in a remote working capacity.

Experience

Work history, roles, and key accomplishments

Debt Management Expert

Jan 2018 - Jan 2022 (3 years 11 months)

As a Debt Management Expert at O2, I specialized in understanding customer needs and providing tailored solutions. I ensured compliance with DPA & GDPR regulations while assisting clients with their payment management and offering support for sensitive financial issues.

Debt Management Customer Service GDPR Compliance Problem Solving

Social Media Advisor

Jan 2018 - Jan 2022 (3 years 11 months)

In my role as a Social Media Advisor at O2, I crafted engaging social media content and monitored online trends to enhance customer experience. I ensured high-quality service delivery and resolved customer queries in line with company policies.

Social Media Management Content Creation Customer Engagement Trend Analysis Communication Skills