Ashley Batson

Serve as UKG SME and payroll administrator for ~250 multi-state employees, managing state tax reporting, unemployment insurance, and W-2 reconciliation. Developed SOPs, administered benefits and open enrollment, and audited 401(k) and workers' compensation processes to improve compliance and efficiency.

Served as Paycor SME and HRIS manager, delivering training, generating custom reports, and administering payroll for multi-state employees while drafting SOPs and policies to streamline HR processes. Exported and analyzed data in Excel to support departmental decision-making.

Managed payroll and HR operations across multiple state agencies, serving as payroll administrator for agencies up to 1,300 employees and resolving payroll/timekeeping issues. Led leave administration (FMLA, military, WC), maintained position descriptions, managed telecommuting and EPMS programs, and produced PEBA retirement and benefits reports.

Processed payroll for ~100 employees across Greenville and Asheville offices, managed timekeeping, PTO and overtime tracking, and performed inventory reconciliation and commission calculations. Maintained accurate payroll data in ADP E-time and Oracle OTM.

Supported C-suite with calendar and international travel coordination, produced meeting minutes and follow-ups, and managed corporate communications and payroll reporting. Handled front desk operations, shipping/receiving, and edited external reports and newsletters.

Processed payroll and managed timekeeping for ~120 officers, calculated overtime and maintained inventory of weapons, radios, and cameras. Served as body camera technician responsible for system maintenance and managing video files for officer and court use.

Managed department operations, led and coached staff, maintained inventory and customer service standards, and oversaw scheduling and daily performance to support store sales goals. Implemented process improvements to enhance team efficiency.

Provided customer service and specialty support to community members, managed events and resident relations, and performed administrative tasks to support community operations. Maintained high standards of communication and responsiveness.

Served as an AmeriCorps member delivering community service projects, developing leadership and program coordination skills while supporting local initiatives. Collaborated with teams to execute project objectives and community outreach.

Activities and societies: Coursework included QuickBooks, Excel, Microsoft Office, and Adobe Suite.

Completed a Music Business certification course (2009–2010) covering business and management topics and practical software skills; the program was not officially accredited at the time.

Grade: 4.0 GPA

Activities and societies: Minor in Film Studies; Member of Honor Student Society; coursework in Editing, Drafting, and Media.

Completed three years of study toward a Bachelor of Arts in English Literature and Communications (2005–2008), maintaining a 4.0 GPA and receiving a Presidential Scholarship.