Looking for a job

ashley baker

@ashleybaker1

Customer Supply Chain Representative at MARS INC, improving shipment performance and clearing $556,888 in Target credit and debit memos.

United States

Message

At MARS INC, I analyze customer orders, inventory, and shipment performance to spot risks and opportunities for improvement. I monitor Case Fill, RAD, and MEP compliance and work across teams to resolve service and shipment issues.

I led a month-long Target recovery project, using account research and cross-functional coordination to resolve and clear $556,888 in credit and debit memos. I also led Certificate of Analysis setup automation for Licensing, replacing manual document requests with shipment-triggered email notifications.

For the 2024 Costco CW Halloween season, I supported performance of 98.8% Case Fill Rate and 95% RAD. In 2026, I achieved 95% overall MEP Compliance across 496 Core-Mark Walmart shipments and maintained 92%–96% MEP compliance across National Convenience Distributor customers.

Earlier at MARS INC, I worked in OTC recovery and financial operations, analyzing customer accounts, resolving discrepancies, and preparing reports. My work has included SAP, Power BI, Kinaxis, Celonis, and Excel, alongside completed Lean Six Sigma White and Yellow Belt coursework.

Experience

Work history, roles, and key accomplishments

Current

Customer Supply Chain Representative, O2C

Current

Mars Inc

Apr 2021 - Present (5 years 6 months)

Analyze customer orders, inventory positions, shipment performance, and service metrics to identify operational risks and improvement opportunities. Monitor KPIs including Case Fill, RAD performance, and MEP compliance, and lead cross-functional resolution of complex operational issues.

SAP Kinaxis Power BI Excel Root Cause Analysis KPI Monitoring Cross Functional Collaboration Stakeholder Management Data Analysis Supply Chain Analytics

OTC Recovery Specialist (T1)

Mars Inc

Jun 2020 - Apr 2021 (10 months)

Managed a portfolio of 400+ customer accounts, conducting financial and operational analysis to identify recovery opportunities and recurring issues. Led a Target recovery project that resolved and cleared $556,888 in credit and debit memos.

SAP Celonis Excel Financial Analysis Root Cause Analysis Account Management Data Analysis Reporting

Financial Operations Specialist

Mars Inc

Jul 2018 - Jun 2020 (1 year 11 months)

Managed customer account operations involving invoice discrepancies, deductions, credits, and reconciliations. Developed training for new team members and extracted SAP data to develop weekly MW Invoice Reports in Power BI.

SAP Power BI Excel Financial Analysis Account Reconciliation Training Data Analysis Reporting

Accounts Payable / Collections Specialist

WBM International

Dec 2015 - Mar 2018 (2 years 3 months)

Managed accounts payable, collections, invoice processing, and account reconciliation. Utilized QuickBooks and vendor portals to research transactions and manage activities for major retail accounts including Amazon, Walmart, and Bed Bath & Beyond.

Quickbooks Accounts Payable Collections Invoice Processing Account Reconciliation Vendor Portals Excel