Open to opportunities

Ashley Arnold

@ashleyarnold

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Team Lead at Medicol who trained more than 30 staff and handled medical billing, insurance claims, and collections.

United States

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What I'm looking for

I'm seeking a management position with a strong, growth-oriented company where I can apply my leadership and operational expertise.

At Medicol, I recruited, hired, trained, and coached more than 30 staff members in customer service, insurance billing, and payment processing. I also supported accurate billing and HIPAA-compliant handling of patient information.

I audited patient accounts, submitted insurance claims and appeals, and followed up on unpaid claims. When patients had outstanding medical debt, I contacted them and negotiated payment plans.

At Global Lending Services, I collected delinquent automobile payments, processed account charge-offs, and handled bankruptcy-related tasks. I also provided one-on-one training to new employees.

Earlier, at Jervey Eye Group, I verified patient and insurance information, arranged authorizations and referrals, and handled registration and payments. At CarMax, I processed sales and title paperwork, managed cash, and used Microsoft Excel for data entry.

Experience

Work history, roles, and key accomplishments

Team Lead

Medicol

Jun 2015 - Nov 2025 (10 years 5 months)

Recruited, hired, trained, and coached over 30 staff members on customer service, billing insurance, and payment processing. Ensured HIPAA compliance, performed audits, and managed claims and collections.

Customer Service Billing Insurance Verification Payment Processing HIPAA compliance Audit Claims Management Collections Team Leadership Training Data Analysis Conflict Resolution

Collections Representative

Global Lending Services

Oct 2012 - Jun 2015 (2 years 8 months)

Handled payment processing, accident insurance claims, and collections for delinquent accounts. Processed charge-offs, repossessions, and bankruptcy filings while managing high-volume calls.

Payment Processing Collections Insurance Claims LoanMaster Passports Customer Service Communication Skills Data Entry

Medical Registration Representative

Jervey Eye Group

Aug 2008 - Oct 2012 (4 years 2 months)

Registered new patients, verified insurance, obtained authorizations and referrals, and managed front desk operations including check-in/out and payment transactions.

Patient Registration Insurance Verification Medical Authorization Customer Service Phone Systems Scheduling Payment Processing

Business Office Administrator

CarMax

Mar 2006 - Aug 2008 (2 years 5 months)

Managed cash, processed retail and appraisal paperwork, handled DMV documentation, and provided customer service. Performed clerical duties including data entry and filing.

Cash Management Customer Service Data Entry Excel DMV Procedures Paperwork Processing Phone Systems