Ashlen User

Provide medical billing and patient account support for a mental health organization, utilizing Epic to accurately input and maintain patient and insurance information. Verify insurance eligibility and benefits, assist with prior authorizations, and communicate with insurance companies to resolve coverage and billing issues.

Oversaw hotel operations during multiple shifts, ensuring a smooth and secure environment for guests and staff overnight. Supervised front desk activities, handled guest concerns, and stepped in to resolve issues quickly and professionally.

Managed high call volume of inbound and outbound calls (around 130+ daily), helping patients with billing questions, account details, and statements. Collected payments, set up payment arrangements, and secured payment commitments while clearly explaining financial responsibilities.

Assisted guests with checking in and out, verifying payment methods, assigning rooms, and informing them of hotel specials. Received and managed reservations, organized transport services, and handled travel coordination, incident reports, and general office support.

Assisted members and employer groups during enrollment season by processing applications, verifying eligibility, and updating insurance records. Handled a high volume of calls and inquiries, providing clear information about plan options, coverage, and enrollment deadlines.

Managed surgeon schedules and coordinated procedures while verifying insurance benefits, eligibility, and authorization. Educated patients and families, submitted insurance claims, followed up on outstanding balances, and resolved billing issues or denials.

Responsible for inbound calls from AAA members in need of various services. Managed multiple inbound queues ensuring accurate documentation of customer requests and timely relay to dispatch a crew of AAA service personnel.

Completed Project Management certification in 2024.

Completed Project Management certification in 2024.

Pursued a Bachelor of Arts with a major in Art Administration, focusing on Visual Art and Theater.

Pursued a Bachelor of Arts with a major in Art Administration, focusing on Visual Art and Theater.

Completed Hootsuite certification in 2022.

Completed Google Analytics certification in 2022.

Completed Hootsuite certification in 2022.

Completed Google Analytics certification in 2022.

Earned an Associate of Arts degree from Grand Rapids Community College.

Earned an Associate of Arts degree.