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Ashita Gupta

@ashitagupta

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Product Owner at Upland Software delivering enterprise SaaS features shaped by customer feedback.

India

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At Upland Software Pvt. Ltd., I serve as Product Owner for enterprise SaaS solutions, aligning features with business and customer goals. I gather and prioritize requirements with product, engineering, and client teams.

I manage the intake and prioritization of project requests and conduct product demos and feedback sessions with customers. I also drive sprint planning, backlog grooming, and feature testing to support timely releases.

Before Upland Software, I worked in customer success and implementation at Abaqus India Pvt. Ltd., Mathworks India Pvt. Ltd., and ReportGarden Technologies Pvt. Ltd. I translated customer needs and feedback into product insights, supported onboarding and adoption, and contributed to roadmap prioritization and usability improvements.

Experience

Work history, roles, and key accomplishments

Current

Product Owner

Current

Upland Software Pvt. Ltd.

Apr 2023 - Present (3 years 6 months)

Serve as Product Owner for enterprise SaaS solutions, ensuring features align with business and customer goals. Manage intake and prioritization funnel, conduct product demos, and drive Agile sprint planning and backlog grooming.

Product Ownership Agile Backlog Management Stakeholder Management Product Demonstrations Requirements Gathering Jira Salesforce Cross Functional Collaboration

Sr Customer Success Manager - Implementation

Abaqus India Pvt. Ltd.

Mar 2022 - Mar 2023 (1 year)

Acted as bridge between customer needs and product development, ensuring successful implementations and adoption. Provided customer insights to influence product roadmap and supported renewals through proactive engagement.

Customer Success Implementation Stakeholder Management Product Roadmap Renewals Retention Cross Functional Collaboration

Customer Success - Product Specialist

Mathworks India Pvt. Ltd.

Jun 2019 - Mar 2022 (2 years 9 months)

Translated customer requirements into actionable feedback for product teams, driving usability improvements and feature adoption. Conducted product workshops and demos to enhance customer value and retention.

Customer Success Product Management Product Demonstrations Workshops Feedback Loops Roadmap Prioritization

Customer Success Manager

ReportGarden Technologies Pvt. Ltd.

May 2017 - May 2019 (2 years)

Served as customer advocate, ensuring onboarding and adoption feedback was incorporated into product updates. Created user documentation and collaborated with product teams on feature improvements.

Customer Success Onboarding User Documentation Product Feedback Feature Improvement

Area Sales Manager

Ozonetel Communications Pte. Ltd.

Mar 2016 - Apr 2017 (1 year 1 month)

Conducted client onboarding and product adoption sessions, providing insights for future product enhancements. Collected customer feedback to align with product improvements and support feature roadmap planning.

Sales Client Onboarding Product Adoption Customer Feedback Roadmapping

Website Designer

ThoughtFul Minds Web Services Pvt. Ltd.

Dec 2013 - May 2014 (5 months)

Prospected and closed new business opportunities, managing the entire sales cycle from lead generation to deal closure. Positioned cloud communication solutions and consistently exceeded revenue targets.

Sales Lead Generation Deal Closure Cloud Communications Strategic Selling Upselling