Ashish Bhardwaj
@ashishbhardwaj3
I lead enterprise IT programs, PMO governance, Agile delivery, and Generative AI automation.
IndiaWhat I'm looking for
At Tata Consultancy Services, I lead end-to-end delivery for three enterprise applications, coordinating a 14-member cross-functional team across Agile and SAFe environments.
I manage a ~$1M annual portfolio spanning fixed-price, T&M, and managed-services engagements, with ownership of forecasting, budget control, revenue realization, release planning, and delivery governance for 10+ senior stakeholders.
I designed a ServiceNow-integrated change-request tracking system with Excel dashboards and led 150 CRs per month. I also use Microsoft 365 Copilot and Google Gemini Enterprise to automate portfolio reporting, resource workflows, stakeholder communication, and risk-based change prioritization.
Earlier, I delivered VDI infrastructure projects supporting 500+ financial-services users and led L2/L3 support operations, incident resolution, vendor coordination, training, and SLA-focused service delivery.
Experience
Work history, roles, and key accomplishments
Led end-to-end delivery and lifecycle management of 3 enterprise applications, overseeing execution from planning to release across Agile/SAFe environments with a 14-member cross-functional team. Managed multi-stream project delivery, including sprint planning, PI planning, backlog prioritization, release coordination and dependency management.
Project / Technical Lead
Avantha Technologies Limited
Aug 2020 - Apr 2021 (8 months)
Delivered VDI infrastructure projects supporting 500+ end users in financial services environments, ensuring structured deployment, incident resolution and operational continuity. Managed end-to-end project planning, scheduling and resource allocation aligned with client timelines, budget constraints and SLA commitments.
Senior IT Support Engineer
Binary Semantics Ltd.
Feb 2017 - Jun 2020 (3 years 4 months)
Delivered L2/L3 IT support operations including ticket lifecycle management, escalation managing and vendor coordination across enterprise environments. Mentored junior engineers and drove structured knowledge-sharing programs to improve first-time resolution quality and operational efficiency.
Technical Support Associate
Sunrise E Support Pvt. Ltd.
Apr 2016 - Feb 2017 (10 months)
Provided L2 technical support for Windows and macOS environments, including troubleshooting system issues, application errors and user access problems. Supported Microsoft Office Suite, Active Directory (AD), antivirus (AV) tools and peripheral devices, ensuring timely resolution of end-user incidents.
Floor Supervisor & Internal Trainer
Sony India Pvt. Ltd.
Feb 2014 - Mar 2016 (2 years 1 month)
Supervised L2 technical support operations ensuring SLA adherence, queue management and floor productivity across daily service delivery. Conducted structured training programs and mock sessions for support agents, improving technical competency and operational readiness across the team.
Education
Degrees, certifications, and relevant coursework
Ganga Institute of Technology and Management
Bachelor of Technology, Electronics and Communication Engineering
2010 - 2013
Pursued a Bachelor of Technology in Electronics and Communication Engineering, focusing on core engineering principles and applications.
P.D.M. Polytechnic
Diploma, Electronics and Communication Engineering
2010 -
Completed a Diploma in Electronics and Communication Engineering, gaining foundational knowledge in electronics and communication systems.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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