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Divya Santhanam

@divyasanthanam

I lead AI-enabled enterprise delivery, governance, and cloud transformation across globally distributed engineering organizations.

India

Message

At ServiceNow, I lead AI-enabled delivery for the Cloud Automation Platform across 8 teams and 90+ engineers in India and the US. I established the Agile operating model, improving delivery predictability by 30% and reducing cross-team blockers by 40%.

I've built and shipped AI tools for executive reporting, program intake analysis, portfolio intelligence, and change management, eliminating manual reporting and improving decision-making with live program data. I also drive SRE automation, platform migration, incident management, Backstage service catalog adoption, and KPI-based governance.

Previously at S&P Global and Accenture, I delivered global infrastructure, digital transformation, and multi-tenant ServiceNow programs across up to 30,000 users and 180+ clients. My background spans UI development, client operations, people leadership, Agile coaching, and end-to-end program delivery.

Experience

Work history, roles, and key accomplishments

Current

Staff Technical Program Manager

Current

ServiceNow

Jun 2025 - Present (1 year 3 months)

Leading Agile transformation and AI initiatives for the Cloud Automation Platform, managing 90+ engineers across 8 teams. Drove adoption of SAFe practices, improved delivery predictability by 30%, and built AI-powered tools for executive reporting and program intake.

SAFe Agile Release Train Engineer Program Management AI Automation ServiceNow Executive Reporting KPI Definition Dependency Management Incident Management Backstage Cloud Automation

Associate Director – IT Products

S&P Global

Jan 2024 - Jun 2025 (1 year 5 months)

Led enterprise infrastructure deployment of 24,000 devices across 6 global regions, achieving 100% on-schedule delivery with zero disruption. Architected automated IT workflows and drove cloud modernization, reducing operational costs by 35% and establishing a $25-30M asset lifecycle program.

ServiceNow REST APIs Cloud Infrastructure Project Management Automation Observability SLA Management Vendor Management Predictive Analytics

Senior IT Lead – Program Manager

S&P Global

Mar 2023 - Dec 2023 (9 months)

Orchestrated platform unification for 30,000 users across 8 regions, reducing operational overhead by 25% and delivering 15% ahead of schedule. Built predictive risk management and CI/CD pipelines, achieving 90% early risk identification and 60% faster release cycles.

Program Management Digital Transformation Risk Management CI CD Service Management Incident resolution Agile CEO Recognition

Agile Program Manager

Accenture

Mar 2020 - Feb 2023 (2 years 11 months)

Scaled ServiceNow platform across 180+ enterprise clients, achieving 99.9% availability and 25% cost reduction. Redesigned release pipeline to weekly deployments with 99.99% success rate and improved client satisfaction from 4.0 to 4.75.

ServiceNow Multi tenant SaaS CI CD Microservices Release Management Customer Satisfaction Process Optimization Incident Management

Project Manager

Accenture

Mar 2018 - Feb 2020 (1 year 11 months)

Built scalable enterprise onboarding framework, reducing client implementation time by 50% while maintaining 100% compliance. Managed multiple concurrent projects end-to-end, owning client relationships and delivery accountability for a team of 8.

Project Management Onboarding Customer Relationship Management Stakeholder Communication Team Leadership

Associate Manager

Accenture

Mar 2016 - Feb 2018 (1 year 11 months)

Owned quarterly planning and roadmap, tracking deliverables and mitigating risks. Served as people manager for a team of 4, mentoring and conducting performance evaluations.

Roadmapping Risk Management People Management Mentorship Performance Evaluation

UI Developer & Client Operations Manager

Accenture

Jan 2007 - Dec 2016 (9 years 11 months)

Foundation roles spanning UI development, global CMS platforms, and client operations. Deployed as Onshore Lead in Finland, working directly with Nokia and Microsoft stakeholders on critical product launches across 20+ global markets.

UI Development CMS Client Operations Cross Cultural Collaboration Stakeholder Management