TS

Open to opportunities

Tarushi Singh

@tarushisingh

PMO & project management professional leveraging GenAI and dashboards to drive SLA-compliant delivery.

What I'm looking for

I’m looking for a PMO/project management role where I can run governance and risk/SLA tracking, collaborate with stakeholders and vendors, and use Generative AI for reporting, documentation, and executive communications.

I’m a PMO & Project Management Professional with 5+ years of experience supporting governance, delivery frameworks, and project initiation from the ground up. At Tata Consultancy Services (TCS), I manage pilot/transition projects and align stakeholders on risk monitoring and SLA-compliant milestone tracking.

In my Senior roles at Infosys Ltd., I’ve led high-impact incident and change execution—managing P1/P2 incidents across 10+ resolver groups, facilitating CAB meetings, and governing change implementation with PIR/RCA documentation. I also delivered measurable improvements, including 30% faster turnaround and executive-ready Power BI dashboards for leadership.

I run ITIL-based Incident, Change & Problem Management and focus on measurable service outcomes—maintaining 99%+ service continuity, automating SLA/KPI reporting via ServiceNow, and improving SLA compliance by 60%. With a Generative AI certification and prompt engineering skills, I streamline reporting, documentation, and executive communications using tools like Microsoft Copilot and ChatGPT.

Experience

Work history, roles, and key accomplishments

TT

Current

Senior I.T. Analyst

Current

Tata Consultancy Services (TCS)

Apr 2026 - Present (4 months)

Managing a pilot/transition project by setting up governance, delivery framework, and project initiation. Coordinating with stakeholders for risk monitoring and SLA-compliant milestone tracking, using GenAI tools to streamline reporting and executive communications.

Risk Monitoring SLA Stakeholder Management Generative AI Microsoft Copilot ChatGpt Documentation Executive Communication

IL

Senior Systems Engineer

Jan 2025 - Mar 2026 (1 year 2 months)

Managed major incidents (P1/P2) across 10+ resolver groups, restoring services within SLA using structured escalation protocols. Facilitated CAB meetings, governed high-impact change implementation, and delivered PIR/RCA documentation; improved turnaround time by 30% and created executive Power BI dashboards.

Major Incident Management SLA CAB Meetings Change Management PIR Power BI Process Improvement

IL

Systems Engineer

Jan 2023 - Jan 2025 (2 years)

Executed ITIL-based Incident, Change, and Problem Management to maintain 99%+ service continuity across delivery teams. Automated SLA/KPI reporting via ServiceNow, reducing manual effort by 20% weekly and improving SLA compliance by 60%.

ITIL Incident Management Change Management Problem Management ServiceNow KPI Reporting SLA

IL

Senior Operations Executive

Jan 2020 - Jan 2023 (3 years)

Conducted RCA on recurring incidents and improved cost efficiency by 10% through workflow optimization. Ensured 100% task delivery compliance with client SLAs through process governance and cross-functional stakeholder coordination.

Workflow Optimization Cost Optimization SLA Management Process Governance Stakeholder Management

Education

Degrees, certifications, and relevant coursework

DP

DY Patil University, Pune

Master of Business Administration, Project Management

Earned an MBA focused on Project Management at DY Patil University in Pune.

DK

Dr. Virendra Swarup Institute, Kanpur

Bachelor of Computer Applications, Computer Applications

Completed a Bachelor of Computer Applications (BCA) at Dr. Virendra Swarup Institute in Kanpur.

Tech stack

Software and tools used professionally

Jira

Gemini

P2

ServiceNow

ChatGPT

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