Bhavana User
@bhavanauser5
I lead CRM transformation and enterprise delivery programs that improve adoption, productivity, and sales.
IndiaWhat I'm looking for
At Ashirvad by Aliaxis, I lead 10+ concurrent CRM, custom application, and enterprise-platform initiatives, delivering 45+ enhancements, major upgrades, and critical technology upgrades with 95%+ stakeholder satisfaction.
I own Salesforce Sales Cloud, Service Cloud, and Marketing Cloud roadmaps for 450+ users, improving productivity by up to 80%, increasing sales by 40%, and achieving 100% CRM adoption through automation, reporting, workflow redesign, and user-focused delivery.
Previously, I managed PMO audit projects at KPMG and delivered Microsoft Dynamics 365 CRM programs at Sysfore Technologies. I bring hands-on program governance, Agile and Waterfall delivery, vendor management, risk control, and team leadership, including mentoring a 10-member team and reducing project rework by 90%.
Experience
Work history, roles, and key accomplishments
IT Manager
Ashirvad by Aliaxis
Nov 2024 - Present (1 year 10 months)
Leads a portfolio of 10+ concurrent CRM and enterprise platform initiatives, delivering enhancements and upgrades with high stakeholder satisfaction. Owns end-to-end Salesforce Sales Cloud and Service Cloud roadmap and delivery for 450+ users.
Managed 2 PMO audit projects covering governance documentation, audit tracking, compliance monitoring, and risk assessment. Streamlined invoicing and SAP-based financial reporting to improve audit readiness using AI.
Software Engineer - Project Management Office
Sysfore Technologies
Jan 2022 - Jun 2024 (2 years 5 months)
Acted as Scrum Master for 4 fixed-cost and 5 support projects on Microsoft Dynamics 365 CRM, achieving 90% on-time delivery. Prepared project health reports, sprint planning, and governance updates using various project management tools.
Education
Degrees, certifications, and relevant coursework
Kristu Jayanti University
Master of Computer Applications (MCA), Computer Applications
2020 - 2022
Grade: 8.06/10
Pursued a Master of Computer Applications with a focus on advanced computing and application development.
Kristu Jayanti University
Bachelor of Computer Applications (BCA), Computer Applications
2017 - 2020
Grade: 7.79/10
Completed a Bachelor of Computer Applications, building a foundation in computer science and programming.
Scrum: The Basics
Scrum: The Basics, Scrum
Completed a certification covering the fundamentals of Scrum.
Professional Scrum Product Owner™ I (PSPO I) Cert Prep
Professional Scrum Product Owner™ I (PSPO I) Cert Prep, Scrum Product Ownership
Completed a certification preparation course for the Professional Scrum Product Owner I (PSPO I) credential.
Project Management Foundations: Integration
Project Management Foundations: Integration, Project Management
Completed a certification on project management integration foundations.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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