Open to opportunities

Ashinung Blessing Ufete

@ashinungblessingufet

Message

I am a customer support specialist delivering empathetic, efficient tech-driven support.

Nigeria

Message

What I'm looking for

I am seeking a remote-first customer support role at a collaborative, product-led company where I can use Zendesk and JIRA, improve customer outcomes, mentor peers, and grow into senior support or training roles.

I am a Customer Support Specialist with 3+ years delivering high-quality service in tech-driven, remote-first environments.

At Moniepoint I handled 80+ daily tickets across live chat, phone (Xcally), email, and messaging, using Zendesk and JIRA to maintain documentation and escalate complex issues. I was recognized with regional awards for outstanding support and collaboration.

Earlier roles as a lab attendant and primary school teacher strengthened my attention to detail, communication, and empathy, and reinforced my ability to educate customers and document processes for product teams.

I hold an OND in Biomedical Photography with top-class honors and have completed customer satisfaction and career development trainings. I seek roles where I can improve customer outcomes, mentor peers, and contribute to product improvements.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Moniepoint

Jan 2022 - Jan 2025 (3 years)

Delivered real-time customer support across live chat, phone, email, and messaging, resolving 80+ tickets daily with high first-contact resolution and reducing escalation volume. Maintained Zendesk and JIRA records and collaborated with technical teams to resolve complex fintech issues.

Zendesk Jira Live Chat Support Phone Support Email Support Escalation Management Ticketing

Primary School Teacher

Hope Alive Model School

Jan 2016 - Jan 2021 (5 years)

Taught literacy and language subjects, delivered personalized support to diverse learners, and maintained regular communication with parents to support student progress across multiple primary schools.

Lesson planning Classroom Management Time Management

Lab Attendant

Shiloh Medical Laboratory

Jan 2021 - Present (4 years 7 months)

Handled sample labeling, specimen handling, and laboratory equipment usage while maintaining accurate medical records and patient data logs to ensure traceability and data integrity.

Sample Labeling Medical Records Documentation

Education

Degrees, certifications, and relevant coursework

University of Uyo

Ordinary National Diploma, Biomedical Photography

Grade: 4.43/5.0 (Second Class Upper)

Activities and societies: Best graduating student in a class of 100+; Assistant Secretary, Biomedical Photography Students Association

Ordinary National Diploma in Biomedical Photography with a CGPA of 4.43/5.0 (Second Class Upper), completed in 2019. Completed modules in medical ethics, gross anatomy, ophthalmic and clinical photography and served in student leadership.