I’m a business systems analyst and automation consultant with 10+ years turning manual business processes into reliable, low-code and AI-driven workflows for federal and private-sector organizations.
At ICF I lead workflow automation and AI strategy across Power Automate, Power Apps, Copilot Studio, n8n, Integrify, Claude and OpenAI. The internal automation program I run saves 1,000+ hours per year. I built four Copilot Studio agents (an HR copilot, a field-support agent, a regulatory QA agent and an agent that drafts SOWs) and wrote the organization’s Copilot agent playbook. I also designed a RAG architecture for about 5,000 regulatory documents and an n8n and Claude pipeline that turns shared-mailbox notices into Freshdesk tickets.
On the systems side, I’ve built Power BI dashboards across 67 healthcare sites and CRM integrations syncing about 37,000 records between Dynamics 365, HubSpot, Salesforce and ChurnZero. I gather requirements, write user stories with acceptance criteria, own backlogs and lead UAT through go-live.
Earlier, at Informative Research, I partnered with Finance, HR, Operations and Compliance to deliver workflow automation and served as product owner for SaaS implementations.
Certified Scrum Master, Certified Scrum Product Owner, Lean Six Sigma Green Belt and UiPath Certified Automation Business Analyst. I’m looking for remote business systems analyst, process automation, Power Platform and implementation roles.
