Aseel Elobaid
@aseelelobaid
Client-focused account manager specializing in VIP aviation relationships and CRM-driven growth.
United Arab EmiratesWhat I'm looking for
I am a strategic, relationship-driven account manager with nine years' experience in private aviation, luxury services, and high-value client environments. I build trusted partnerships with UHNWIs, government and corporate clients, delivering end-to-end service across bookings, trip execution and post-service follow-up.
I support senior leadership with insight-led reporting, dashboards and CRM management (Salesforce, ZenDesk), coordinating cross-functional teams to ensure service consistency and operational improvement. I have led account retention strategies, negotiated aviation sourcing, and created performance reports to drive revenue and client satisfaction.
I hold advanced business degrees and a focus on commercial planning and client lifecycle optimization, and I bring strong communication, presentation and attention-to-detail skills to roles that require discretion and high-touch service delivery.
Experience
Work history, roles, and key accomplishments
Client Relationship Specialist
Falcon Aviation
May 2025 - Present (9 months)
Manage VIP, government, and corporate client relationships delivering end-to-end service across bookings, trip execution, and post-service follow-up; prepared client insight reports and dashboards to support VP of Commercial decision-making and commercial planning.
Account Manager
Vista Global
Jan 2021 - Dec 2024 (3 years 11 months)
Managed a portfolio of UHNWIs and VIPs across MENA, Europe, and the US, sourcing aircraft, negotiating pricing, and overseeing full trip management while creating performance reports to improve retention and upsell.
Aviation Membership Advisor
XO Global
Aug 2017 - Dec 2020 (3 years 4 months)
Led business development and high-touch onboarding of UHNWIs across the GCC, conducted charter consultations and trip planning, and tracked leads and KPIs via Salesforce to improve conversions.
Marketing Intern
Kiko Milano
Feb 2017 - Jul 2017 (5 months)
Supported in-store campaigns and product launches, assisted with retail reporting and brand compliance to improve campaign execution and retail performance.
Operations Officer
ADCB
May 2016 - Oct 2016 (5 months)
Handled customer onboarding and transactional queries, liaised with internal teams for process follow-up and document handling to ensure accurate client account setup and service resolution.
Education
Degrees, certifications, and relevant coursework
SGSwiss School of Business and Management Geneva
Doctor of Business Administration, Business Administration
Doctorate (DBA) program focused on business administration and management, listed with expected or completion year 2026.
RSRome Business School
Master's degree, Marketing and Communication
Master's degree in Marketing and Communication completed in 2018 with coursework in marketing strategy and communications.
MDMiddlesex University Dubai
Bachelor's degree, International Business Management
Bachelor's degree in International Business Management completed in 2015 with studies in business management and international commerce.
Rosary School
IGCSE Highschool Diploma, Secondary Education
IGCSE Highschool Diploma completed with coursework consistent with the IGCSE curriculum.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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