At Teleperformance, I diagnosed and resolved software, system, and service-related customer issues, helping users work smoothly across technical environments.
I investigated reported issues and provided troubleshooting solutions to reduce repeat escalations. I also worked with internal technical and product teams to escalate and close complex issues within SLA timelines.
At Datafortune software solutions pvt. Ltd, I logged and resolved incidents through an ITSM ticketing system while meeting SLA targets. I installed and maintained Windows systems, desktop applications, laptops, and peripherals.
I managed user accounts and access permissions in Active Directory, supported Microsoft Office 365 and Outlook, and troubleshot VPN, Wi-Fi, and LAN connectivity.
