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@asandaskenjana
Dedicated sales and customer service consultant with proven results.
I am a dedicated sales and customer service consultant with a strong track record in meeting and exceeding sales targets. My experience at Telepro Consulting involved selling debt review services, where I consistently achieved monthly sales goals while maintaining high-quality scores. I pride myself on my ability to process applications efficiently and conduct thorough follow-ups with customers to ensure all documentation is completed accurately.
In my role at Gems, I focused on customer service, following up with medical aid members to assess their service experience. Handling over 90 calls daily, I resolved queries effectively and ensured customer satisfaction. My current position at Teleperformance as a customer service advisor for Monzo Bank allows me to further hone my skills in account management, payment resolution, and customer support, where I actively engage with customers through various communication channels.
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Work history, roles, and key accomplishments
Teleperformance
Jan 2024 - Present (1 year 10 months)
Provided customer service for Monzo Bank, handling chats, voice frontline interactions, and updating personal details for customers. Managed account details, replaced cards, and resolved payment and dispute issues.
Gems Citizen Surveys
Followed up with GEMS medical aid members on the level of service they received and resolved queries arising from uncertified customers. Handled over 90 calls daily with an average talk time of 5 minutes.
Telepro Consultants
Sold debt review services to customers, consistently meeting monthly sales targets. Processed applications efficiently by capturing them in the system and conducted follow-ups with customers to ensure completion of required documents for sales.
WNS Global Services
Resolved customer queries for the British Gas campaign, including opening and closing complaints and updating vulnerability statuses. Managed payment plans, took payments, found missing payments, and submitted meter readings to create bills.
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