At ER Appliance Repair LLC, I manage customer calls and coordinate appliance repair appointments from first contact through job completion. I schedule and dispatch technicians based on availability, location, job requirements, and workload.
I monitor active jobs, prioritize urgent requests, and resolve scheduling and service issues in real time. I also keep customers and technicians updated and maintain accurate service records and work orders.
Previously, at Alpha Appliance Repair LLC, I handled inbound service calls, scheduled technician visits, and shared status updates. I coordinated field technicians and maintained work-order information and service documentation.
