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Asad Bouri

@asadbouri

Project manager at Housing Bank for trade and finance who improved remittance workflows, increasing processing capacity by 67%.

Canada

Message

At Housing Bank for trade and finance, I worked in international payment and remittance operations using SWIFT and ISO 20022 messaging standards. I proposed a workflow enhancement that eliminated manual remittance data transfers, increased processing capacity by 67%, and reduced manual effort and operational risk.

At Green Gas, I managed the “Winter is Coming” marketing project with a five-member Scrum team, contributing approximately 100,000 CAD in additional revenue for 2022. I also oversaw a six-member call center team and developed performance reports and KPI dashboards.

At Bank of montreal (BMO), I provide everyday banking services and resolve client service issues, including identifying and escalating potential fraud and AML concerns. I’m PMP® and PMI-ACP® certified, with experience in Agile (Scrum), Waterfall, Lean, and Kaizen.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Bank of Montreal (BMO)

Jan 2026 - Present (9 months)

Provide everyday banking services including cash handling, wire transfers, and credit card payments while resolving complex client issues and identifying fraud and AML concerns. Proactively present banking products and pre-approved offers, converting approximately 40% of discussions into appointments with specialists.

Cash Handling Wire Transfers Bank Drafts Credit Cards Client Services Fraud Detection AML Compliance Banking Procedures

Operations Specialist

Housing Bank for Trade and Finance

Jan 2023 - Jan 2026 (3 years)

Executed international payment and remittance operations using SWIFT and ISO 20022 standards while ensuring compliance. Drove workflow enhancements, developed UAT scenarios, and proposed a workflow improvement that increased processing capacity by 67%.

Swift ISO 20022 International Payments Remittances Compliance User Acceptance Testing Workflow Improvement Operational Risk

Volunteer Project Manager & Youth Group Leader

Annunciation Cathedral Orthodox Church

Jan 2019 - Jan 2026 (7 years)

Managed end-to-end planning and execution of youth programs, events, and community initiatives, overseeing volunteers, resources, schedules, and stakeholder engagement for 50-100+ participants annually.

Project Management Event Planning Volunteer Management Stakeholder Engagement Scheduling Communication Skills

Marketing & Sales Executive

Green Gas

Jan 2020 - Jan 2023 (3 years)

Managed the 'Winter is Coming' marketing project with a 5-member scrum team, contributing approximately 100,000 CAD in additional revenue. Oversaw a 6-member call center team, reaching 1,000 customers and increasing engagement by 40%.

Marketing Sales Scrum Team Leadership Customer Outreach KPI Dashboards performance reporting