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Priyanka Sharma

@priyankasharma5

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Experienced project manager driving digital transformation and operational efficiency.

Canada

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What I'm looking for

I am seeking a role that fosters innovation, values collaboration, and offers opportunities for professional growth.

I am a project manager with over 9 years of experience in banking operations, project coordination, and project management across finance and nonprofit sectors. I have successfully managed end-to-end project execution for projects valued between CAD $1.5M and CAD $6M, utilizing Agile, Waterfall, and Hybrid methodologies. My track record includes reducing operational costs by 66% and improving efficiency by 25% through strategic digital transformation initiatives.

In my recent role as a Program Manager at Newcomer Women’s Services Toronto, I managed a CAD $2M program budget and onboarded 300 newcomer women, delivering essential skills training and workforce integration support. I have a strong ability to engage stakeholders and foster partnerships, ensuring project success and community impact. My commitment to excellence is evident in my ability to optimize project processes, enhance stakeholder satisfaction, and achieve a 95% on-time delivery rate.

Experience

Work history, roles, and key accomplishments

Program Manager

Newcomer Women’s Services

Apr 2024 - Jul 2024 (3 months)

Managed a CAD $2M program budget, ensuring financial accuracy and compliance with guidelines. Onboarded and mentored 300 newcomer women, delivering skills training and workforce integration support. Developed strategic partnerships and led a 9-member team to improve service accessibility and community impact.

Program Management Budget Management Stakeholder Engagement Risk Mitigation Team Leadership Data Analysis Compliance Training Development Community Outreach

Client Payment Administrator

Family Services

Jan 2024 - Apr 2024 (3 months)

Monitored disbursements to ensure adherence to budgetary constraints and validated invoice accuracy. Resolved payment discrepancies by collaborating with external agencies, enhancing accounts payable efficiency by 15%. Processed over 1,000 invoices monthly in compliance with provincial guidelines.

Compliance Accounts Payable Financial Accuracy

Project Manager

Dallas Data Science

Jan 2019 - Dec 2020 (1 year 11 months)

Developed project management plans and oversaw project costs, quality, and schedules. Optimized processes to reduce project completion time by 25% and achieved a 95% on-time delivery rate. Facilitated strategy workshops to boost stakeholder engagement and project effectiveness.

Project Management Agile Methodology Resource Allocation Data Analytics Stakeholder Engagement Process Optimization Scheduling Risk Management

Customer Service Manager

Axis Bank Ltd.

Jan 2013 - Sep 2017 (4 years 8 months)

Coordinated a digitization project that improved operational efficiency and user experience. Launched an online tool for high-net-worth clients, significantly reducing turnaround time and increasing profitability. Managed project documentation and ensured regulatory compliance.

Customer Service Project Coordination Digitalization Regulatory Compliance Training Development Workflow Optimization

Customer Service Representative

HDFC Bank Ltd.

May 2010 - Jan 2013 (2 years 8 months)

Analyzed clients’ finance portfolios and provided financial solutions, exceeding growth expectations. Enhanced high-net-worth client portfolios and handled customer queries, ensuring compliance with guidelines.

Customer Service Financial Analysis Portfolio Management Compliance Problem Solving Communication