At Wipro Technologies Ltd., I serve as an L3 escalation point for complex Exchange Online, Teams, SharePoint, and OneDrive issues. I also support Office 365 migration planning and cutover activities for enterprise clients.
I’ve worked on Exchange Hybrid configuration and SharePoint Online migrations from file shares, including site content migration and permission mapping. I create Power Automate flows connected to Exchange, SharePoint, and SendGrid, and develop PowerShell scripts for mailbox and group reporting.
I extract Microsoft Purview compliance data for audits, legal holds, and eDiscovery investigations. I also configure security controls including Conditional Access, MFA, and DLP, and work with Microsoft Support to resolve business-critical incidents.
Earlier, as a Major Incident Manager at Wipro Technologies Ltd., I directed P1/P2 incident resolution across 19 countries and delivered root cause analysis reports. I’m AZ-900 certified and have been recognised for mentorship, documentation, and contributions to service reliability.
