Arun Thapliyal
@arunthapliyal
ISP Support Engineer specializing in FTTH/GPON and DOCSIS network operations.
IndiaWhat I'm looking for
I am an ISP Support Engineer with over 10 years of continuous experience supporting broadband operations, focused on FTTH/GPON, DOCSIS, backend operations, NOC coordination, and field-level troubleshooting.
I have a proven track record of SLA compliance, outage resolution, and high customer satisfaction, and I have worked extensively on ONT provisioning, OLT/CMTS monitoring, fiber diagnostics, and ONU registration using tools like Telnet and PuTTY.
I seek a stable, growth-oriented role in ISP/broadband network operations where I can contribute to network stability, support FTTH rollouts, and act as a technical escalation point to improve customer experience.
Experience
Work history, roles, and key accomplishments
Network Engineer
Hathway Cable & Datacom Ltd.
Mar 2015 - Jan 2026 (10 years 10 months)
Provided backend and field support for FTTH/GPON and DOCSIS broadband services, reducing outage resolution times and ensuring SLA compliance across 10+ years of operations. Coordinated NOC and field teams, performed fiber diagnostics and ONT/OLT provisioning, and stabilized GPON rollouts.
Desktop Support Engineer
Dotcom Solution
Jan 2011 - Mar 2015 (4 years 2 months)
Delivered desktop and end-user IT support, installing and troubleshooting Windows systems and maintaining LAN/WAN infrastructure to ensure reliable client operations. Resolved hardware, software, and network issues via on-site and remote assistance.
Education
Degrees, certifications, and relevant coursework
H.N.B. Garhwal University
Bachelor of Arts, Arts
Completed a Bachelor of Arts program at H.N.B. Garhwal University, graduating in 2012.
Oxford Software Institute, Delhi
Certificate, Computer Hardware & Networking
Completed a Computer Hardware & Networking certification at Oxford Software Institute in 2010.
Uttarakhand Board (Intermediate)
Intermediate (10+2), General (10+2)
Completed Intermediate (10+2) under the Uttarakhand Board in 2009.
Uttarakhand Board (Matriculation)
Matriculation (10th), General (10th)
Completed Matriculation (10th grade) under the Uttarakhand Board in 2007.
Availability
Location
IndiaAuthorized to work in
Job categories
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