Rounak Kumar

Performed 24x7 NMS/EMS monitoring of IP/MPLS backbone networks and network elements to ensure maximum availability. Executed fault detection, alarm analysis, and swift incident escalation using enterprise NMS platforms.

Designed, deployed, and maintained scalable fiber optic (FTTH/GPON) and IP networks. Worked on SDH/SONET, WDM (DWDM & CWDM), OTN, and various transmission technologies, increasing core network uptime to 99.99% and reducing MTTR.

Drove the operations team of IWAN links for O&M of existing IWAN links. Coordinated with field teams for resolution of P2P and PMP links within SLA and handled end-to-end B2B link troubleshooting for enterprise clients.

Led NOC operations in the shift, ensuring service assurance and delivery as per SLA. Configured and troubleshot MPLS/BGP/OSPF services for clients and handled Airtel PAN India NPT, CIENA, and CEN P2P and P2MP links.

Provided E2E services for B2C UK customers, supporting field engineers for physical connectivity. Planned sites, generated field work, and handled bandwidth provisioning and data integrity issues.

Led NOC operations in the shift, monitoring network alarms and ensuring service assurance and delivery as per SLAs. Provided L1 support and coordinated with field engineers for repair and testing.

Resolved internet queries at customer premises and in the corporate sector. Configured and troubleshot ADSL, VDSL, and fiber modems, and installed, maintained, and repaired high-speed internet services.

Solved internet queries at customer premises and corporate offices. Troubleshot all types of devices used in internet connectivity, including routers, switches, and wireless access points.

Grade: 6.65/10

Completed B.Tech/B.E. in Electronics/Telecommunication from Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV), Bhopal with a grade of 6.65/10.

Grade: 52%

Completed Intermediate (PCM) from RKD College, Patna Bihar with a grade of 52%.

Grade: 62.4%

Completed 10th–SSC from AVN English School, Patna Bihar with a grade of 62.4%.