Arun Thampi

Reviewed and resolved high-volume seller reinstatement appeals, catalog edits, and listing policy violations under strict SLA cut-offs. Validated product safety documentation to identify non-compliant listings and mitigate customer risk from recalled items.

Managed high-volume customer database modifications, account lifecycles, and verification requests under strict SLA and TAT benchmarks. Assisted technical teams with RPA process discovery by mapping manual, repetitive database workflows for bot automation.

Shadowed senior officers to understand core banking workflows and Finacle operations while handling document verification, basic data entry, and daily tracking logs in Excel.

Edited and delivered end-to-end video content across advertisements, educational modules, interviews, and podcasts, meeting client specifications and strict turnaround deadlines.

Supported site operations on the Kochi Metro Rail Project by preparing bar bending schedules, organizing execution drawings, and assisting the planning and survey teams.

Managed material procurement, site logistics, and bill of quantities (BOQ) documentation for building and interior projects to ensure delivery against client specifications.

Volunteered as an event photographer for the Kochi-Muziris Biennale 2014–15, capturing and delivering high-quality visual documentation for accredited press releases, digital media coverage, and official festival archives.

PG Diploma in Banking Services from Manipal Academy of Higher Education (Manipal University), Bengaluru, from 2020 to 2021.

Certification in Film Editing from DA Film School (affiliated to Mumbai University), Mumbai, from 2016 to 2017.

B.Tech in Civil Engineering from University of Calicut from 2009 to 2013.

NISM Series VA - Mutual Fund Distributors Certification Examination from National Institute of Securities Markets.

Certificate in Anti Money Laundering and Know Your Customer from Indian Institute of Banking and Finance.