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Sanjay MD

@sanjaymd

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Senior Product Compliance Associate with expertise in quality assurance.

India

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What I'm looking for

I seek a role that fosters growth, encourages collaboration, and values quality assurance.

I am a dedicated Senior Product Compliance Associate at Prime Video, where I ensure quality compliance for content through meticulous audits and validation processes. My role involves conducting thorough reviews of moderation outputs, identifying operational errors, and recommending process improvements that enhance accuracy and efficiency. I take pride in compiling Weekly Business Reports that highlight error trends and actionable insights, collaborating with cross-functional teams to align quality standards with Trust & Safety policies.

Previously, I served as a Junior Developer and Support Engineer, where I provided technical support and contributed to the maintenance of business processes. My experience in project coordination has honed my ability to communicate effectively with both technical teams and customers, ensuring that project challenges are addressed promptly. I am passionate about mentoring new hires and have been recognized for guiding them to achieve high accuracy in their roles.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Compliance Associate

Current

Amazon

Apr 2024 - Present (1 year 1 month)

Ensured quality compliance and executed content moderation for Prime Video, auditing moderation reviews against guidelines, identifying errors, and recommending process improvements. Reviewed sensitive content to maintain platform safety and adherence to standards. Collaborated cross-functionally with policy, legal, and product teams to enforce evolving content standards and maintain up-to-date kn

Content Moderation Audit Compliance Process Improvement Root Cause Analysis Metadata Management Safety Policy Enforcement

Jr. Developer - Support Engineer

PAteam Software Consulting Private Limited

Jan 2023 - Oct 2023 (9 months)

Monitored production business processes and provided first-line technical support to customers. Identified recurring issues and collaborated with the team on long-term solutions. Contributed to the knowledge base and escalated complex issues to development. Conducted User Acceptance Testing and designed an automated VPN monitoring solution. Produced reports using Microsoft Excel and IBM Cognos to

Technical Support User Acceptance Testing Automation Reporting Microsoft Excel Cognos SQL Programming

Project Coordinator – Trainee

Uplers Solutions Private Limited

Apr 2022 - Aug 2022 (4 months)

Acted as the primary point of contact between the development team and customers, participating in status meetings and providing project updates. Resolved customer concerns and issues via email and calls within SLA guidelines. Collaborated with internal teams to identify solutions to project challenges and managed customer inquiries using an in-house ticket management tool for efficient tracking a

Project Coordination SLA Management Ticketing Communication