Sanjay MD

Ensured quality compliance and executed content moderation for Prime Video, auditing moderation reviews against guidelines, identifying errors, and recommending process improvements. Reviewed sensitive content to maintain platform safety and adherence to standards. Collaborated cross-functionally with policy, legal, and product teams to enforce evolving content standards and maintain up-to-date kn

Monitored production business processes and provided first-line technical support to customers. Identified recurring issues and collaborated with the team on long-term solutions. Contributed to the knowledge base and escalated complex issues to development. Conducted User Acceptance Testing and designed an automated VPN monitoring solution. Produced reports using Microsoft Excel and IBM Cognos to

Acted as the primary point of contact between the development team and customers, participating in status meetings and providing project updates. Resolved customer concerns and issues via email and calls within SLA guidelines. Collaborated with internal teams to identify solutions to project challenges and managed customer inquiries using an in-house ticket management tool for efficient tracking a

Grade: 87.9%

Completed a Bachelor's Degree program focusing on Computer Applications.