At Bravura Technologies, I serve as a strategic point of contact for client accounts and help translate event-specific requirements into technical documentation. I work with software engineering teams on client feature requests and configurations.
I help customers get more from Bravura’s web and mobile applications through product education, configuration guidance, and project updates. At Convin, I developed customer success strategies that increased customer satisfaction by 20% and upsell opportunities by 15%.
At Appknox, I introduced customized onboarding plans and retention strategies, contributing to a 30% increase in customer retention. Earlier, at Capillary Technologies, I designed customer success plans that improved client retention by 30% over two years.
