At TRANSSION HOLDINGS, I lead a five-person IT team supporting business operations. I reduced IT downtime by 30% through proactive monitoring and delivered a company-wide upgrade on time and under budget.
I manage IT operations and service delivery, including infrastructure, end-user support, and company-wide procedures and training materials. I also handle end-to-end technology procurement, from RFQs and bid evaluation through supplier selection and contract administration.
Earlier, at CALVARY MINISRIES (CAPRO), I implemented a network architecture that improved connectivity and reduced downtime by 40%. At CHACHA LOANS, I provided customer and product support, improving average resolution time by 20%.
