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Omotayo Abiodun

@omotayoabiodun

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Technology operations and payment infrastructure leader ensuring secure, always-on fintech systems.

Nigeria

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What I'm looking for

I’m looking to lead technology operations for mission-critical fintech systems—owning reliability, vendor SLAs, incident management, and ISO-aligned security—while partnering with product and leadership to deliver roadmap projects that actually work.

I’ve spent the last decade working at the intersection of technology operations and payments infrastructure in fast-paced fintech environments across Nigeria. I enjoy building things that work quietly in the background, with an emphasis on reliability, uptime, and systems where downtime is simply not an option.

As Head, Technology Operations at 9jaPay, I run the day-to-day health of technology infrastructure, built the operations team from the ground up, and delivered projects using SCRUM and ITIL practices. I also lead vendor and SLA management, bridge technology with product and senior leadership, and implement information security controls aligned to ISO/IEC 27001:2022, leveraging my ISO/IEC 27001:2022 ISMS Lead Auditor certification and deep payment switch experience from eTranzact.

Experience

Work history, roles, and key accomplishments

Current

Head, Technology Operations

Current

9jaPay

Apr 2022 - Present (4 years 2 months)

Led day-to-day technology operations, covering infrastructure reliability, security, vendor relationships, and project delivery. Built the operations team from the ground up and implemented ISO/IEC 27001:2022-aligned security controls to strengthen the organization’s auditable security posture.

Technology Program Management Information Security Governance ISO 27001 Risk And Compliance Team Leadership

Head, Switch Implementation

eTranzact International Plc

Dec 2020 - Mar 2022 (1 year 3 months)

Maintained high-availability operation of the payment switch across interbank, POS, and mobile channels. Configured and supported ISO 8583-based integrations (XML/JSON), improved incident management by addressing failure points early, and collaborated with product and engineering on low-risk switch enhancements.

High Availability ISO 8583 Payment Integration Incident Management Technical Documentation

Deputy Head & Technical Support Engineer

eTranzact International Plc

Mar 2017 - Nov 2020 (3 years 8 months)

Managed the client implementation journey from installation and configuration through go-live and post-deployment support. Coordinated UAT cycles to reduce production incident risk and ran technical training sessions to help client teams manage systems independently.

Implementation Management Go Live Support Technical Support UAT coordination Technical Training Implementation

Application Support Engineer

Computer Warehouse Group

Dec 2015 - Feb 2017 (1 year 2 months)

Provided front-end and back-end support for Finacle core banking applications across multiple bank clients. Managed incidents and service requests using ITIL principles and maintained detailed resolution records to support a reusable knowledge base.

Core Banking Troubleshooting Knowledge Base

System Engineer

Lumenave International Limited

Jul 2015 - Nov 2015 (4 months)

Deployed and configured SolarWinds Orion NPM for network monitoring across client environments. Managed endpoint security with Symantec Endpoint Protection and supervised four interns during a network infrastructure restructuring project.

SolarWinds Orion NPM Network Monitoring Endpoint Security Symantec Endpoint Network Infrastructure Team Supervision

HelpDesk Analyst

Lafarge WAPCO Plc

Mar 2013 - Aug 2013 (5 months)

Provided first-line IT support across the organization, including IBM Lotus Notes configuration, hardware repairs, and network maintenance. Built strong customer-facing support fundamentals focused on clear communication and timely resolution.

IBM Lotus Notes Configuration Maintenance Customer Facing Support Desktop Laptop Support Fundamentals

Education

Degrees, certifications, and relevant coursework

University of Salford

Master of Science, Information Systems Management

Covered strategic business management, digital innovation, information systems and digital transformation, project management, and leadership as part of an MSc in Information Systems Management.

Covenant University

Bachelor of Engineering, Computer Engineering

Studied operating systems, algorithms, programming languages, computer security, cryptography, digital image processing, and artificial neural networks as part of a BEng in Computer Engineering.