Open to opportunities

Arturo Jose Pena Meneses

@arturojosepenamenese

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Experienced Principal Technical Project Lead driving cloud-based solutions.

Colombia

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities.

I am a dynamic and experienced Principal Technical Project Lead with over a decade of expertise in delivering complex and high-impact cloud-based solutions across diverse industries. My journey has been marked by a commitment to excellence and a passion for innovation, which I leverage to drive success in every project I undertake.

Throughout my career, I have honed my skills in AWS, networking, and project management, enabling me to oversee the implementation of critical systems and ensure effective communication between clients and teams. I thrive on setting clear goals and achieving them through hard work and dedication, fostering a supportive environment that enhances productivity and morale.

I am eager to bring my extensive experience to a reputable organization where I can contribute to innovative projects and continue to grow professionally. My goal is to leverage my technical expertise and leadership skills to drive impactful solutions that meet the evolving needs of businesses.

Experience

Work history, roles, and key accomplishments

Current

Principal Professional Service Engineer

Current

Sutherland Global

Jan 2014 - Present (11 years 5 months)

Oversaw the implementation of NICE system products, focusing on project management, client communication, and timely project delivery.

Project Management Client Communication Implementation Engineering Team Leadership

Infrastructure Analyst

ColSof Ltda.

Nov 2013 - Jan 2014 (2 months)

Monitored server hardware and software, managed VMware and Cisco devices, and supported IT personnel in a data center environment.

VMWare Cisco IT Support Data Center

Client Support Analyst

Petrominerales Colombia LTD.

Jul 2012 - Aug 2013 (1 year 1 month)

Coordinated incidents and requests from users across multiple locations, launching a global Help Desk to streamline communication and support.

Incident Management User Support Help Desk Coordination Communication

Technical Support Leader

Soluciones Informática Eclipse LTDA.

Aug 2008 - Jul 2012 (3 years 11 months)

Led second-level support for end users and help desk agents, focusing on resolving technical issues and improving service delivery.

Technical Support User Support Team Leadership Communication

Technical Support Leader

Informared Informaticá LTDA.

Mar 2007 - Aug 2008 (1 year 5 months)

Provided second-level support to end users and help desk agents, ensuring efficient resolution of technical issues and enhancing user satisfaction.

Technical Support User Support Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Universidad Del Rosario

Specialization, Project Management

2013 - 2014

Specialization in Project Management of Services with ICT.

University of North Carolina at Charlotte

Bachelor's, Computer Engineering

2001 - 2005

I earned my bachelor’s degree in computer engineering at The William States Lee College of Engineering which is the engineering faculty for engineering at UNCC.