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Daniel Fernandez

@danielfernandez4

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Technical Project Manager at 500Designs delivering 25+ web and digital product projects with distributed teams.

Colombia

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At 500Designs, I delivered 25+ web and digital product projects from planning through deployment, including WordPress, Webflow, Shopify, and custom web applications. I coordinate distributed development and QA teams across Latin America and the Philippines, and integrated ChatGPT and Claude into project workflows through ClickUp.

At Rappi, I coordinated restaurant integrations across its 11 countries of operation, working with Product, Technology, and Operations teams on client requirements and technical needs. My experience also includes global IT service delivery at Concentrix and technical account management, network monitoring, and IT support at Teleperformance and Banco AV Villas.

Experience

Work history, roles, and key accomplishments

Current

Technical Project Manager

Current

500Designs

Dec 2025 - Present (10 months)

Delivered 25+ web and digital product projects end to end, including WordPress, Webflow, Shopify, and custom web applications. Coordinated distributed teams of 15 developers and 4 QA engineers across Latin America and the Philippines, and integrated AI tools like ChatGPT and Claude into project workflows.

WordPress Webflow Shopify Custom Web Applications Project Management Team Leadership Stakeholder Management Risk Management AI Tools ChatGpt Claude ClickUp

Technical Account Manager

Rappi

Nov 2024 - Apr 2026 (1 year 5 months)

Managed integrated restaurant accounts across 11 countries, coordinating with Product, Technology, and Operations teams to deliver restaurant integrations. Led client onboarding and internal stakeholder training on operational workflows.

Jira Project Management Stakeholder Management Client Onboarding Incident Management Cross functional Coordination

Global IT Service Delivery Manager

Concentrix

May 2023 - Nov 2024 (1 year 6 months)

Served as liaison between Operations, clients, and IT teams for global client accounts, planning and delivering technology rollouts. Managed technology change control and monitored service delivery against SLAs.

IT Service Delivery SLA Management Incident Management Change Management Operations Client Relations

IT Technical Account Manager

Teleperformance

Jan 2022 - Aug 2022 (7 months)

Drove technology initiatives within client operations, coordinating technical stakeholders from planning to execution. Analyzed and implemented strategies to reduce IT costs and improve service delivery.

IT strategy Cost Reduction Stakeholder Management Service Delivery Project Coordination

Presales Engineer, Cisco Campaign

Teleperformance

Aug 2021 - Jan 2022 (5 months)

Analyzed won/lost cases and competitive trends across Cisco deals globally. Collaborated with Account Managers to identify competitive advantages and provided technical insights to support business and sales strategy.

Pre Sales Competitive Analysis Cisco Sales Support Technical Insights

Nearshore Analyst II

Teleperformance

Nov 2020 - Aug 2021 (9 months)

Provided Level 2 technical support for bilingual campaigns. Monitored IT services and supported SLA compliance across LAN/WAN and IVR platforms.

Technical Support LAN WAN IVR SLA Compliance Monitoring

Network Monitoring Analyst III

Banco AV Villas

Sep 2014 - Nov 2020 (6 years 2 months)

Monitored and maintained Cisco network infrastructure 24/7. Administered firewall configurations and VPNs using Check Point, and supported remote connections and service desk operations.

Cisco Network Monitoring Firewalls VPN Checkpoint Service Desk