Arthur Guillaume
@arthurguillaume
Experienced support and finance manager with 20 years' experience in customer service and operations.
FranceWhat I'm looking for
Je suis un gestionnaire soutien et finances dynamique avec 20 années d'expérience professionnelle, spécialisé dans la coordination des déplacements, la gestion des ordres de mission et le support aux employés. J'ai travaillé dans des environnements exigeants — incluant le secteur public et l'industrie du jeu en ligne — où j'ai développé des compétences solides en organisation, communication et conformité.
J'apporte également une expérience étendue en service client, modération de contenu et analyse des risques liés au jeu responsable. Autonome et orienté résultats, je sais travailler sous pression, m'adapter rapidement et collaborer efficacement au sein d'équipes pluridisciplinaires.
Experience
Work history, roles, and key accomplishments
Gestionnaire Soutien et Finances
Forces aériennes de la gendarmerie nationale
Jan 2024 - Dec 2024 (11 months)
Coordinated official travel via Tacite and managed mission orders, organizing transport and accommodation while verifying compliance with internal and external travel policies; provided employee support to resolve travel issues and ensured regulatory adherence.
Responsable Jeu Responsable
Kindred/Unibet
Jan 2018 - Dec 2021 (3 years 11 months)
Analyzed daily risk reports to identify potential addictive behaviours and collaborated with managers to promote a culture of responsible gambling through company-wide awareness initiatives.
Service Client
Unibet/Kindred
Jan 2013 - Dec 2018 (5 years 11 months)
Handled high volumes of inbound calls, emails and chats, guided customers through site navigation, resolved complaints and provided accurate information using company tools and procedures.
Modérateur En Ligne
Besedo
Jan 2012 - Dec 2013 (1 year 11 months)
Reviewed user-generated content to validate or remove items, applied predefined responses when content was unacceptable, and escalated abuse or fraud to appropriate teams.
Divers Expériences Professionnelles
Various Employers
Jan 2002 - Dec 2010 (8 years 11 months)
Performed varied roles including retail (Brice, Atac) and delivery (pizza delivery), gaining customer service, logistics and operational experience across France and the UK between 2002 and 2010.
Education
Degrees, certifications, and relevant coursework
Arthur hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
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